Solutions · Support
Resolve the easy stuff. Route the rest.
Tier-1 deflection across voice, chat, and email — multilingual when you need it, with a clean handoff to your live team.
~40%Tier-1 deflected
12+Languages
< 30sAvg handoff
↑ CSATMeasured
The problem
Most tickets are the same five questions. Your humans burn out answering them; the rest of the queue waits. Customers wait too long for answers that should be instant.
Resolve common questions in seconds — across voice, chat, email, and SMS.
Speak the customer's language — 12+ live, more by request.
Hand off to a human with full context and the right CRM record open. No cold reads.
Agents Lena uses for thisSee all agents
🛟
Tier-1 Support
Handles routine support tickets
ZendeskIntercomSalesforce Service
🌍
Polyglot
Speaks 12+ languages live
VAPIDeepgramOpenAI
💬
SMS Responder
Replies to texts in seconds
Twilio SMSWhatsApp Business
🌐
Web Concierge
Embedded chat on your site
Embed SDKWebhooks
Connects to
ZendeskIntercomSalesforce ServiceVAPIDeepgramOpenAITwilio SMSWhatsApp Business