Solutions · Support
Resolve the easy stuff. Route the rest.
Tier-1 deflection across voice, chat, and email, multilingual when you need it, with a clean handoff to your live team.
~40%Tier-1 deflected
12+Languages
< 30sAvg handoff
↑ CSATMeasured
The problem
Most tickets are the same five questions. Your humans burn out answering them; the rest of the queue waits. Customers wait too long for answers that should be instant.
Resolve common questions in seconds, across voice, chat, email, and SMS.
Speak the customer's language: 12+ live, more by request.
Hand off to a human with full context and the right CRM record open. No cold reads.
Agents Lena uses for thisSee all agents
🛟
Tier-1 Support
Handles routine support tickets
ZendeskIntercomSalesforce Service
🌍
Polyglot
Speaks 12+ languages live
VAPIDeepgramOpenAI
💬
SMS Responder
Replies to texts in seconds
Twilio SMSWhatsApp Business
🌐
Web Concierge
Embedded chat on your site
Embed SDKWebhooks
Connects to
ZendeskIntercomSalesforce ServiceVAPIDeepgramOpenAITwilio SMSWhatsApp Business