Solutions · Operations

Agents that run the operation.

Lena agents pick up the calls, dispatch the techs, hold with vendors, and chase the paperwork — so your operations team can focus on the work that needs a human.

24/7Coverage
100%Calls answered
< 90sAvg dispatch
24hLive in
The problem

Operations teams burn hours on dispatch, vendor calls, status updates, and after-hours phone coverage. Tickets pile up; SLAs slip; the team is reactive instead of strategic.

Pick up every call — including the after-hours ones — and qualify the request.

Dispatch jobs to the right tech with full context, then text the customer the ETA.

Hold on the line with vendors and carriers; close the loop when the answer comes back.

Agents Lena uses for thisSee all agents
☎️

Front Desk

Inbound voice receptionist

Twilio VoiceGoogle CalendarCRM
🚚

Dispatcher

Routes jobs to the right tech

ServiceTitanJobberSMS
⏳

Hold Skipper

Waits on hold so you don’t have to

Twilio Voice
💬

SMS Responder

Replies to texts in seconds

Twilio SMSWhatsApp Business
Connects to
Twilio VoiceGoogle CalendarCRMServiceTitanJobberSMSTwilio SMSWhatsApp Business
Get started

Tell Lena what you need.
Lena handles the rest.

Lena agents pick up the calls, dispatch the techs, hold with vendors, and chase the paperwork — so your operations team can focus on the work that needs a human.